Good listener, versatile, flexible, goal-oriented, punctual, and able to work under pressure even without supervision. Committed to ensuring the team succeeds with all tasks, duties, and responsibilities while collaborating effectively. A team player, flexible, and goal achiever type of leader.

Work Experience

Inside Sales & Client Engagement Associate
McAdam Financial – Finance Industry
Jan 2024 – Jun 2025

• Conducted outbound calls to confirm seminar attendance, set appointments, and follow up on annual reviews.

• Handled inbound inquiries and logged interactions in tracking tools.

• Engaged and qualified leads through research and outreach campaigns.

• Maintained strong communication with older clientele (ages 50–70) using excellent verbal skills.

• Collaborated with the team during daily huddles to support sales goals and client retention.

• Provided training and support to new team members.

Inside Sales Agent
Keller Williams Professionals (Mirelo Team) – Real Estate Industry
May 2023 – May 2024 | Remote

• Conducted daily cold calls using provided s to qualify leads and set appointments.

• Prospected new clients via calls, emails, and texts.

• Managed and responded to social media inquiries.

• Maintained and updated CRM systems (Sierra & Vulcan 7).

• Re-engaged and nurtured past leads.

Virtual Assistant (Scheduler)
Sept 2022 – Apr 2023

• Communicated installation date schedules to departments.

• Coordinated flow and work orders according to quality control and deadlines.

• Communicated with customers regarding schedules and issues.

• Maintained accurate records of trades.

• Handled appointment scheduling and telephone calls.

Virtual Assistant – Lead Generation Specialist
Keller Williams Realty
Sept 2021 – Sept 2022

• Responded to emails and phone calls.

• Scheduled meetings and sourced new sales opportunities.

• Routed qualified opportunities to sales executives.

• Managed contact lists, spreadsheets, and online records.

• Organized managers’ calendars, conducted market research, and created presentations.

Customer Support Specialist (E-Commerce – Shopify)
Gardner E-Commerce
Jan 2020 – Aug 2021

• Provided customer support through phone, email, and chat.

• Handled complaints, provided solutions, and followed up.

• Assessed customer needs and delivered positive customer experiences.

Contact Center Agent – Pharmacist Sales Representative
TransparentBPO
Jan 2021 – Sept 2021 | Graveyard Shift

• Made outbound and inbound customer calls to promote and sell products.

• Handled customer concerns and documented interactions.

• Maintained professionalism and product knowledge.

Customer Service Representative (Order Entry)
Iqor – Bacolod City
Jun 2018 – Jan 2021 | Graveyard Shift

• Provided information about products and services.

• Took orders, handled billing, and managed complaints.

• Recorded customer contacts and actions taken.

Technical Support Representative (Internet Help Desk)
Teletech – Bacolod City
2016 – 2017 | Graveyard Shift

• Diagnosed and resolved basic network and modem issues.

• Guided customers through hardware/software configurations.

Education History

University of St. La Salle – BSBA Major in Operations Management, 2023

Seminars Attended:

• How to Invest for Long Term Growth

• Logistics in the Midst of Globalization

Skills

Soft Skills:

• Conflict Resolution

• Excellent Communication

• Troubleshooting

• Flexible & Reliable

• Strong Work Ethic

• Attention to Detail

Hard Skills:

• Microsoft Office (Word, PowerPoint, Outlook, Teams)

• CRMs (Follow Up Boss, Vulcan 7, Call Shaper, Rently, Propertyware, Call Rail, Sierra, Salesforce)

• Google Suite (Docs, Voice, Sheets, Maps)

• Trello, Shopify, Slack, Klarna, Deputy, Canva, Phone Burner, Ring Central, Spokeo, LinkedIn, Leadjig

Recognition / Awards

• Most number of KUDOS surveys (July 2017 – Teletech)

• Overall Top Agent (Jan 2018 – Iqor)

• Customer Service Awardee (Aug 2019 – Iqor)

• Quality Award (Aug 2020 – Iqor)

• Top Agent / Top Seller (July 2021 – TBPO)