Licensed Professional Teacher with over a decade of combined experience in education, publishing, and customer support. Skilled in ESL instruction, curriculum development, and academic tutoring for diverse learners, particularly Korean and Chinese students.

Experienced in publishing operations as a Senior Post Publication Associate, with expertise in content evaluation, client communication, and project management. Background in BPO as a travel agent and appointment setter, bringing strong organizational, administrative, and customer service skills. Proficient in Salesforce (CRM), Canva, Google Workspace, and scheduling tools.

Career goal is to leverage teaching expertise, administrative experience, and adaptability to contribute to a dynamic organization while supporting learners and clients in achieving success.

PROFESSIONAL SUMMARY

• Licensed Professional Teacher with over 10 years of combined experience in ESL instruction, publishing, and customer service.

• Skilled in developing tailored curriculum, managing post-publication processes, and leveraging data analysis tools to optimize performance and decision-making.

• Recognized for adaptability, problem-solving, and delivering high-quality results across education and business environments.

WORK EXPERIENCE

ESL Teacher & Registrar
Mirfeel ESL Center & VVIP KidsInc.
November 2022 – Present

• Designed and delivered engaging English lessons tailored to students across different levels.

• Developed curriculum materials, assessments, and progress reports aligned with IB/MYP/PYP and Cambridge curricula.

• Applied data-driven methods to track student progress, leading to measurable improvements in speaking and comprehension skills.

• Managed student records, enrollment, and scheduling as Registrar, ensuring accuracy and confidentiality of academic data.

• Coordinated with parents and management regarding student performance, enrollment updates, and academic documentation.

• Assisted in administrative operations, contributing to the smooth workflow of both academic and office functions.

Senior Post Publication Associate
Author Solutions Phil. Inc.
April 2014 – Present

• Managed book registration and distribution processes, ensuring data accuracy and compliance.

• Handled book order fulfillment and customer inquiries with efficiency and attention to detail.

• Utilized Excel and CRM tools to track order processing and analyze workflow efficiency.

• Experienced in Amazon marketing strategies, optimizing book visibility and sales performance.

• Managed metadata, pricing, and promotional campaigns on Amazon and other online platforms.

Travel Agent
Aegis People Support
January 2013 – April 2014

• Assisted customers with flight, hotel, and car reservations, ensuring accurate data entry.

• Provided real-time solutions to booking and itinerary issues.

• Maintained meticulous records of transactions and customer preferences.

EDUCATION

• Cebu Technological University – Master of Education, Major in English Language Teaching (September 2024 – Present)

• University of Cebu – Banilad – Graduate of Bachelor of Secondary Education Major in English (June 2017 – July 2021)

• Cebu Normal University – Bachelor of Arts in Communication (June 2010 – March 2014)

• Benedicto College – Bachelor of Arts in Mass Communication (June 2009 – March 2010)

SKILLS AND QUALIFICATION

• Licensed Professional Teacher

• ESL Instruction & Curriculum Development

• Classroom Management & Student Engagement

• Academic Assessment & Feedback

• Strong Written & Oral Communication

• Customer Service & Client Relations

• Registrar & Academic Records Management