I have more than 6 years of BPO customer service and 7 years of virtual assistant experience with almost 6 years of collective direct client support.Task includes Sales and Marketing, Telemarketing, Lead management, Disposition manager and others stated on my resume. 

I'm a C1 level in English proficiency with a couple of Lean Six Sigma certifications. I have 240 hours of mastermind meetings under my belt.

WORKING EXPERIENCE

Digital Rain Site Optimizer AI / Discovery Place Science Museum
March 2023 – August 2024

• Administrative Assistant to CEO / Cold Email Outreach Specialist (cold email spins & client calendar set up, lead list generator)

• Field Trip & Assembly Guide Coordinator (Science Tour online program guide management)

• Tools used: Loom, Zoho Mail, Instantly, Chat GPT, Call Rail, AI Voice Generator, Elevate AI, Apollo

Sleep Technologies
February 2023 – December 2024

• CPAP Sleep Supplies Resupply Coordinator (Outbound/inbound calls; patient preion, billing, insurance verification, patient order coordination)

• Tools used: Snap (Patient/Client CRM), AR Dashboard (Billing), CollectPlus (Billing), BrightTree (Patient/Client CRM; Billing), Nikko Health (Patient/Client CRM), Microsoft Teams (Communications)

• Certificates: Lean Six Sigma 2023, Yellow Belt Lean Six Sigma 2024, HIPAA Compliant Certification 2023

7Eagle Group
July 2019 – September 25, 2021

• Technical Recruiter/Sourcer Research Specialist helping United States Veterans with skill-based placements (manufacturing, fitness, cyber security TS/SCI engineers, machine operators, tower climbers, etc.)

• Sourcing on Indeed, Ceipal, ZipRecruiter, MilitaryHire, LinkedIn

• Preparing files using Google Sheets for email merging and sending

• Messaging and calling candidates, responding to non-interested/rejects

• Presenting candidates to clients for one-on-one interviews

• SEO Manager, WordPress Manager

• Tools used: MilitaryHire, Indeed, ZipRecruiter, Ceipal, TopEchelon, WordPress, Client’s Toolbox ATS & CMS, Trello, Phoneburner, RingCentral, With You With Me, Google Sheets, Zoom, WhatsApp

Osborne Homes
July 2020 – July 2021

• Real Estate Appointment Setter; promoted to Leads Manager after 6 months

• Leads Manager/Follow-up/Appointment Setter

• Real Estate Cold Caller

• Tools used: SalesForce, Xencall, Callrail, Ring Central, Batch Dialer, Propstream, Outlook, Slackbot, Zoom, Investor Portal

Morado Investments
August 2018 – May 2022

• Real Estate Disposition Manager / Mailchimp, Craigslist, Email/SMS Marketing Specialist

• Social Media Ads Manager

• Mojo Dialer Appointment Setter

• Ytel Dialer Appointment Setter

• Tools used: Mojo, Ytel, Podio, Propelio, Mailchimp, Craigslist, Google Sheets, WhatsApp, Wrike, Monday.com

Convergys Bacolod
November 2016 – August 10, 2018

• Customer Service / Technical Support

• Tools used: ICOMS, AAD (Advance Agent Desktop)

Teleperformance Bacolod
January 2014 – November 2016

• Customer Service (Billing/Upselling) / Technical Support Representative

• Tools used: ICOMS, AAD (Advance Agent Desktop)