A highly motivated and detail-oriented Virtual Assistant with 2 years of proven experience as a Customer Service Representative. Skilled in handling client communications, managing inquiries, and providing efficient administrative support. Adept at organizing schedules, managing emails, data entry, and maintaining accurate records with a strong focus on quality and timeliness. With excellent communication skills and the ability to adapt quickly, I am committed to helping businesses stay organized and deliver exceptional customer experiences.

EXECUTIVE SUMMARY
A meticulous professional well-versed in providing quality administrative and customer service support through effectively handling remote office procedures and calls.

• Effectively able to meet set deadlines.

• Skilled in processing information through well-honed research skills.

SKILLS AND EXPERTISE

• E-mail Handling and Email Inbox Optimization

• Calendar & Meeting Scheduling

• Research, Data Collection, and Data Entry

• SMM (Scheduling Posts)

• Social Media Content Creation and Editing

• Customer Support

• Google Suite: Drive, Docs, Sheets, Forms, Mail, Calendar, Slides

• MS Office: Word, Excel, PowerPoint, Outlook

• Other Administrative Support

• Client Relationship Management

SCHOOL ATTENDED

• Bachelor of Secondary Education Major in Mathematics

  • University of Cebu Lapu-Lapu Mandaue

  • June 2014 – October 2014

  • Knowledge in office works and procedures.

  • Studied Education and basic computer skills.

WORK EXPERIENCE

Concentrix Philippines
Customer Service Advisor

• May 2023 – April 2025

• Proficient in providing good customer service.

• Adept at identifying the needs of each customer.

• Provided chat and email support.

• Substantial understanding of student-directed classroom management.

• Delivered excellent quality service.

Freelance
Freelance Real Estate Agent

• June 2021 – July 2025

• Successfully guided clients through property transactions, negotiations, and market analysis.

• Independently managed schedules, documents, and client communications.