I am a highly experienced and tenured Virtual Assistant and Customer Support Specialist with over four years of proven expertise in chat support, email management, customer service, and administrative assistance. Throughout my career, I have successfully handled multiple chat conversations simultaneously, managed client inboxes, moderated online communities, and delivered professional, accurate, and timely responses that improved customer satisfaction.

My skills include excellent English writing abilities—grammar, spelling, and tone—along with advanced multitasking, problem-solving, and strong attention to detail. I am proficient with CRM tools, project management platforms, and digital communication systems, which allows me to support clients effectively in fast-paced environments.

I have worked with international clients across U.S. and Australian time zones, adapting to flexible schedules and maintaining productivity even during night shifts. With a reliable internet connection, backup systems, and a distraction-free workspace, I ensure smooth and uninterrupted workflow at all times.

My professional goal is to build long-term relationships with clients where I can contribute consistent results, reliability, and adaptability. I am passionate about helping businesses grow by providing excellent virtual assistance, seamless customer experiences, and efficient digital support.

If you are seeking a dependable, detail-oriented, and dedicated Virtual Assistant, I am ready to start immediately.

ABOUT ME
Energetic and customer-focused professional with over 4 years of experience in customer service, virtual assistance, and administrative support, including 1 year as a Real Estate Virtual Assistant and Appointment Setter.

• Skilled in lead follow-ups, calendar management, client communication, and CRM organization.

• Known for delivering exceptional service, maintaining a positive and professional demeanor, and supporting real estate professionals in delivering a seamless client experience.

• Committed to efficiency, responsiveness, and helping agents stay focused on closing deals.

SKILLS

• Sales Strategies

• Negotiation Skills

• Problem-Solving

• Time Management

• Presentation Skills

• Team Collaboration

LANGUAGE

• English

EDUCATION

• Bachelor of Science in Development Communication

  • 2015–2017

• Bachelor of Marketing

  • 2014–2015

PROFESSIONAL EXPERIENCE

Customer Service Ambassador
Teleperformance

• Jan 2022 – Dec 2022

• Handled high-volume inbound and outbound customer service calls with professionalism and empathy.

• Resolved customer issues related to account inquiries, service requests, and billing concerns.

Administrative Assistant
LGU Impasugong

• Nov 2022 – May 2023

• Managed database and client correspondence.

• Maintained confidential records and reports.

• Created reports and handled photography matters.

Customer Service Ambassador
Rocket Station / Home Owners

• Jan 2022 – Jan 2023

• Scheduled showings, consultations, and managed daily calendars.

• Set qualified appointments through outbound calls and lead follow-ups.

• Handled client communications and maintained records using Zoho CRM.

Customer Service Officer
Arriba Telecontact

• Jan 2018 – Jul 2020

• Managed customer calls and emails.

• Ensured high customer satisfaction rates.

• Took inbound and outbound calls.

• Maintained customer satisfaction through documentation and research.

Real Estate / Appointment Setter Virtual Assistant
Concentrix

• Aug 2023 – Dec 2024

• Handled technical customer service for IT-related concerns.

• Maintained accurate client records.

• Created tickets and dispatched technicians to customers.