I’m a former Banker turned Virtual Assistant with a passion for helping entrepreneurs, brands, and real estate clients streamline their operations and grow their businesses. My career journey has enabled me to develop a diverse skill set across various industries.

💼 𝗙𝗼𝗿𝗺𝗲𝗿 𝗕𝗮𝗻𝗸𝗲𝗿
With nearly six years of banking experience, I handled cash transactions, new account openings, loan payment collections, client records management, and financial reporting. This role not only strengthened my attention to detail, accuracy, and ability to handle confidential information with integrity, but it’s also where I mastered the art of building strong client relationships by providing excellent customer service. I always found fulfillment in seeing clients satisfied and happy with the service I provided.

👩‍💼 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬 𝐒𝐮𝐩𝐞𝐫𝐯𝐢𝐬𝐨𝐫
I also worked as a Customer Relations Supervisor at a leading automotive company, where I was responsible for customer service, monthly reporting, statistical monitoring, complaint handling, and direct coordination with top management. This gave me strong communication skills and the ability to manage client concerns effectively.

✨ 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 (Date Entry and Influencer Outreach)
As a VA, I’ve supported clients with data entry, web research, influencer and marketing outreach, administrative tasks, calendar management, payment tracking, background checks, and KYC. I’ve collaborated with different brands, creators, and ambassadors, helping them strengthen their online presence and outreach.

💳 𝐏𝐚𝐲𝐦𝐞𝐧𝐭 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭
I worked with a web service designed to support solo professionals and small businesses in managing scheduling, payments, contracts, and client communications, ensuring seamless transactions and reliable support.

🏡 𝐏𝐚𝐫𝐭-𝐓𝐢𝐦𝐞 𝐑𝐞𝐚𝐥 𝐄𝐬𝐭𝐚𝐭𝐞 𝐏𝐫𝐨𝐩𝐞𝐫𝐭𝐲 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭 & 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭
I help clients find the best homes that suit their needs, handle property listings, and create engaging social media content to attract potential buyers. As a Real Estate VA, I support realtors with lead management, follow-ups, and client communications. I also have experience coordinating with buyers, banks, and lenders to ensure smooth transactions.

My Goal: To make life easier for my clients by taking care of the details, so they can focus on what matters most.

Let’s connect. Email me at mkdayap@gmail.com

PROFESSIONAL SUMMARY

• Detail-oriented and goal-driven professional with over 6 years of experience in banking, finance, customer service, and virtual assistance.

• Adept at handling payment operations, fraud investigations, client servicing, and administrative tasks.

• Skilled in Canva design, social media content creation, web research, lead generation, and data management.

• Known for strong communication, attention to detail, and teamwork.

SKILLS

• Payment Operations & Fraud Review

• Data Entry & Web Research

• Identity & KYC Verifications

• Basic Graphics Design (Canva)

• Customer Service & Client Relations (Face-to-Face/Online)

• Virtual Assistance & Admin Support

• Email and Instagram Outreach

• Web Research & Lead Generation

• Content Creation (Capcut, FB/IG)

• Meta Business Suite Navigation

• Basic Accounting & Bookkeeping

• Calendar & Schedule Management

• Time Management

• Adaptability

• Problem-Solving

• Real Estate (Sales & Property Listing)

• Social Media Management

TOOLS / SOFTWARE

• Business Meta Suite

• Google Suite (Spreadsheets)

• CRM Tools (HubSpot, Trello, Slack, Notion, Airtable)

• FB Business Meta

• Canva, Capcut, Adobe Photoshop

• Google Calendar & Calendly

• Zendesk & Stripe

EDUCATION

• Tarlac State University

  • Bachelor’s Degree in Marketing Management

  • January 2012 – January 2016

WORK HISTORY

SMDC Inc. (Real Estate)

• Manager of Property Investment / Sales Agent

• August 2025 – Present

• Results-driven real estate professional with experience in guiding clients from inquiry to closing.

• Skilled in contracts, coordination with developers/lenders, and ensuring smooth transactions.

• Experienced in creating market listings and promotions through Facebook and other platforms to generate leads and boost sales.

• Assisted clients in property buying, selling, and leasing.

• Prepared and reviewed contracts and documents.

• Posted property listings and managed online marketing campaigns.

• Coordinated with third parties for seamless transactions.

Silver Lining Business Consultancy

• Payment Operations Specialist

• March 2025 – June 2025

• Handled email and call inquiries related to payments, billing issues, fraud, and refunds.

• Performed accuracy checks for large and small transactions.

• Conducted KYC-style web research using LinkedIn, FB, IG, and other social media platforms.

• Verified client identity and legitimacy for approval and compliance.

Toyota Motor Philippines, Inc.

• Customer Relations Supervisor

• August 2024 – January 2025

• Managed customer concerns and escalated major complaints.

• Prepared reports and departmental reviews for management.

• Improved front-line performance and customer satisfaction.

Upwork Freelancing

• Virtual Assistant (Part-Time)

• September 2023 – Present

• Web research, lead generation via Facebook & Instagram.

• Social media outreach with prospect clients & leads through messaging and sending emails.

• Social media content design and analytics monitoring.

• Data entry, web research, and product listing.

Banco de Oro Inc., Philippines

• Bank Teller & Marketing Assistant

• July 2017 – July 2023

• Provided customer service in person and over the phone.

• Assisted clients with inquiries, complaints, and online banking navigation.

• Reviewed transactions and performed KYC during account openings.

• Investigated fraud, processed refunds, and supported customer issues.

• Verified client identity and escalated suspicious activity.

• Delivered face-to-face customer service.

SM Appliance Center

• April 2016 – January 2017

• Monitored warehouse inventory and recorded transactions.

• Tracked stock movement and performed data entry.

• Maintained asset records and managed reports.