I am an experienced Customer Service Representative and Virtual Assistant with a strong background in email and live chat support, account management, and troubleshooting. Skilled in using tools such as Zendesk, Support Board, and Slack, I excel at delivering clear, professional communication and building strong customer relationships.

My adaptability, attention to detail, and ability to learn new systems quickly allow me to thrive in fast-paced environments. I am eager to continue growing professionally while contributing to exceptional customer experiences.

Dedicated Customer Service Representative & General Virtual Assistant with years of experience in email, live chat, and order support using platforms like Zendesk, Support Board, and social media messaging tools. Skilled in troubleshooting, eSIM activation, account management, and resolving billing/payment concerns while maintaining high satisfaction ratings. Adaptable, dependable, and quick to master new systems, with a proven ability to balance multiple tasks in fast-paced environments.

Experience:

Foundever | Customer Service Representative
Aug 2019 – May 2025

• Provided customer support via email, chat, and Zendesk.

• Handled orders, returns, billing, and payment-related issues.

• Assisted with product information and troubleshooting.

• Collaborated with teams via Slack and maintained high customer satisfaction.

DSWD-NCR | Field Enumerator
Jul 2015 – Dec 2015

• Conducted house-to-house surveys, collecting accurate socio-economic data.

• Ensured proper documentation and confidentiality of information.

• Assisted respondents with survey processes and reported progress.

Teleperformance | Customer Service Representative
Apr 2008 – Jun 2008

• Handled billing inquiries, account management, and device setup.

• Troubleshot network and service-related issues.

• Coordinated with technical teams to resolve customer concerns.

Education:

• Associate Degree in Computer Studies | Asian Institute of Computer Studies (2006)

Skills:

• Customer Service Excellence

• Time Management & Multitasking

• Problem-Solving & Attention to Detail

• Communication & Professionalism

• Order Management & Product Knowledge

Tools:
Zendesk, Support Board, Slack, MS Office, Google Workspace, Zoom, Discord, ChatGPT, Grammarly