Hello, my name is Jenielyn Salamat. I have over three years of experience as a customer service representative in a credit card company, where I developed strong skills in communication, organization, and problem-solving. My background has trained me to work independently, manage multiple tasks efficiently, and handle sensitive information with professionalism and discretion.

I take pride in being compassionate and approachable while maintaining a high level of accuracy and attention to detail. I am confident that my ability to adapt quickly, stay organized, and communicate clearly will allow me to provide excellent support as a Virtual Assistant/Social Media Manager. I am truly eager to bring my skills to your team and contribute to delivering quality service.

Profile

• Experienced and customer-focused Collections Agent with a strong background in delivering exceptional service while managing overdue accounts.

• Skilled in building rapport with customers, negotiating payment arrangements, and resolving disputes efficiently.

• Proven track record of consistently meeting or exceeding collection targets.

• Balanced approach that combines persistence with empathy.

• Dedicated to maintaining customer satisfaction while contributing to the financial health of the company.

Education

• Bachelor of Science in Public Administration, Kalayaan College Inc Bataan (2002–2007)

• Bonifacio Camacho High School (1998–2002)

• Mabatang Elementary School (1992–1998)

Work Experience

Iqor Philippines (2016–2017)

• Collections Agent / Customer Service Representative

• Dealing with clients diligently, courteously, and professionally while collecting dues.

• Initiating strategies for the collection process and negotiating payment plans.

• Retaining clients’ loyalty by providing excellent customer service while persuading them diligently to pay dues.

• Updating and maintaining clients’ records.

Technowood Manufacturing Corp. (2012–2014)

• Quality Control Staff

• Inspects all products to ensure they meet quality standards.

• Operates within standard operating procedures (SOP) and Job Safety Analysis (JSA).

• Completes and updates daily production logs for the team.

• Responsible for requesting raw materials to ensure the quality of the supplies for manufacturing principles.

Expertise

• Research and Data Analysis

• Excellent Written and Verbal Communication

• Data Entry

• Planning and Scheduling

• Negotiation Skills

Language

• English

Eligibility

• Civil Service Passer – Professional, 3924 (August 20, 2023)

Reference

• Contact Reference is available upon request.