Highly motivated aspiring Virtual Assistant with strong organizational, communication, and customer service skills. Skilled in managing administrative tasks and supporting daily operations with efficiency and accuracy. Detail-oriented, adaptable, and committed to helping clients save time and stay organized. Ready to provide reliable virtual support in day-to-day operations, customer care, and task management.

PROFILE

• Highly motivated aspiring Virtual Assistant with strong organizational, communication, and customer service skills.

• Skilled in managing administrative tasks and supporting daily operations with efficiency and accuracy.

• Detail-oriented, adaptable, and committed to helping clients save time and stay organized.

• Ready to provide reliable virtual support in day-to-day operations, customer care, and task management.

EDUCATION

• Bachelor of Science in Hospitality Management
  University of Eastern Philippines
  August 2018 – June 2022

SKILLS

• Positive Attitude & Teamwork

• Problem-Solving

• Time Management

• Reliability & Accountability

• Tech-Savvy

• Self-Motivation & Discipline

• Resourceful

• Adaptability & Flexibility

• Customer-Focused

• Strong Communication (Written & Verbal)

TOOLS & PLATFORMS

• Calendar and Email Management

• Social Media Assistance (Posting, Scheduling, Basic Canva)

• Canva / CapCut (Basic Design & Editing)

• Trello / Asana (Task Management)

• Zoom / Google Meet (Communication)

• Microsoft Office (Word, Excel, PowerPoint)

• Google Workspace (Docs, Sheets, Drive, Gmail, Calendar)

PROFESSIONAL EXPERIENCE

Customer Service Representative
Ibex Global Solutions Philippines, Inc.
Sept 2023 – Jan 2024

• Handled customer inquiries via email, chat, and phone

• Provided accurate information and resolved client concerns

• Processed requests and maintained detailed customer records

• Ensured professional and timely responses to customers

• Delivered excellent service while meeting performance targets

Office/Admin Staff
NEW PAY AFCS
Mar 2023 – Sept 2023

• Assisted in preparing reports, letters, and presentations

• Maintained schedules, records, and organized documents

• Coordinated with staff to ensure smooth office operation

• Supported meeting arrangements and internal communications

• Monitored tasks and provided general administrative support

CERTIFICATES

• TESDA Online Program: Creating Concepts for Social Media

• SkillUp by Simplilearn: Canva for Beginners

• SkillUp by Simplilearn: Customer Relationship Management

• Kurso.ph: Ultimate Virtual Assistant Course