Over the course of my 10+ years in IT support roles, I have cultivated a versatile skill set while working for reputable organizations such as Teknowledge, Tenece Professional Services, and Sunto Technology Limited. My responsibilities have spanned hardware, software, and network support, enabling me to deliver comprehensive, efficient solutions to a variety of technical challenges.

On the hardware front, I have gained extensive experience in configuring, deploying, and maintaining workstations for optimal performance. I have also repaired and serviced peripherals such as printers and copiers to ensure seamless operations. When dealing with advanced hardware component failures, I have collaborated with third-party vendors to conduct timely repairs or source replacements, minimizing downtime and boosting operational efficiency.

In software support, I have focused on resolving application-related issues, including compatibility errors and performance limitations. I’ve installed patches to address critical vulnerabilities, preventing potential security breaches from malware or ransomware. Additionally, I’ve ensured systems remain up-to-date to maximize efficiency and reliability. Networking is another area where I excel; I have installed cabling, routers, and switches to establish stable network infrastructures and have diagnosed and fixed connectivity issues promptly to maintain performance standards. Notably, I’ve developed considerable expertise in user setup and management within enterprise environments, including Microsoft 365 and Active Directory. My responsibilities included provisioning accounts, managing access control, and integrating these systems with business applications to streamline onboarding processes.

By adhering to security best practices, I’ve contributed to maintaining compliance with corporate standards while enhancing data protection. These diverse experiences have enabled me to provide both technical and user-focused support in fast-paced, dynamic work environments. My commitment to problem-solving and hands-on collaboration has ensured the smooth performance of IT systems and a positive user experience throughout my career.

Professional Summary

• Versatile IT professional with extensive experience as an IT Technical Support Engineer, Website Manager, and IT System Administrator.

• Skilled in troubleshooting hardware and software issues, managing website operations, and administering enterprise systems to ensure optimal performance and security.

• Proficient in CMS platforms, cloud technologies (AWS, GCP, M365), and network administration, with expertise in SEO, data visualization, and system maintenance.

• Adept at collaborating with cross-functional teams and communicating technical solutions to diverse stakeholders, driving operational efficiency and user satisfaction.

Education

• Delta State Polytechnic, Ozoro, Delta, Nigeria

  • HND in Computer Science – 2019

  • OND in Computer Science – 2015

Professional Courses & Certifications

• IT for Business Success

• Customer Relationship Management

• AWS Cloud Practitioner Foundation

• Oracle Flexcube Core Banking Techno-Functional Support

• Oracle Enterprise Analytics 2023

• Oracle AI Foundations

• Grafana Solutions Architect

• Datadog Technical Support

Skills

• Technical Support: Diagnosing and resolving hardware, software, and network issues.

• Website Management: CMS platforms (WordPress, Joomla, Drupal), content updates, maintenance.

• System Administration: Active Directory, server configurations, system backups.

• Web Development: HTML, CSS, JavaScript, responsive design.

• SEO & Analytics: Google Analytics, SEO strategies, performance tracking.

• Cloud Technologies: AWS, GCP, M365 infrastructure management.

• Network Administration: Configuring and optimizing networks, wiring, cabling, devices.

• Data Visualization: Grafana, Datadog for monitoring system and website performance.

• Security & Compliance: SSL, GDPR, malware mitigation.

• Software Proficiency: Microsoft Office Suite, SQL, IT management tools.

• Communication: Explaining technical concepts to non-technical users.

• Project Management: Leading IT and website projects from planning to deployment.

Work Experience

Technical Support Advocate Stage 2 (Consumer)
Teknowledge (Tek-Experts Nigeria) – March 2025 – Present

• Serve as single point of contact for customers, managing case lifecycles and resolutions.

• Assign severity level, category, priority, and escalate critical cases.

• Document cases, ensuring consistency with protocols and confidentiality.

• Mentor junior engineers.

• Troubleshoot IT system and website issues, ensuring minimal downtime.

• Monitor system performance (Grafana, Google Analytics) and implement improvements.

• Manage Active Directory and server configurations.

Enterprise Pre-Sales Engineer (Cloud Services) – Internship
Tenece Professional Services (Nigeria) – December 2023 – Present

• Guided customers in using Grafana Cloud and DataDog.

• Managed onboarding process and delivered training/consulting.

• Optimized cloud-based infrastructure (AWS, GCP).

• Developed dashboards and monitoring tools using Grafana.

• Implemented SEO strategies and content updates.

Oracle Flexcube Core Banking Application Support Specialist – Internship
Tenece Professional Services (Nigeria) / LAPO MFB – March 2023 – November 2023

• Implemented, customized, and supported Oracle Flexcube modules.

• Troubleshot issues with hardware, software, data migration, and integrations.

• Supported web-based Flexcube interfaces, system updates, and backups.

• Maintained data integrity and application availability.

IT Support Technician / Data Processing Educator (Part-Time)
Knightdale Middle College / Priscilla School – August 2016 – February 2025

• Installed and optimized networks, hardware, and software.

• Maintained printers, copiers, and peripheral devices.

• Removed malware and installed patches.

• Provided day-to-day technical support for staff.

• Educated staff in Zoom and Google Classroom.

• Maintained school websites and IT systems (Active Directory, networks).

• Implemented website and system security updates.

IT Support Technician
Sunto Technology Limited – January 2019 – October 2019

• Installed and configured systems for optimal performance.

• Troubleshot software, network, and application issues.

• Supported client websites and managed updates/backups.

Customer Service / Technical Support
Gusta-Wills Cyber Cafe / Business Centre – September 2010 – December 2013

• Handled support requests for OS and application software.

• Suggested modifications to improve speed and performance.

• Provided website and system performance support.

• Assisted in basic network administration.