I started my VA journey when I was just 17 years old in a small computer shop, with no experience and no formal background. Fast forward to today, with over 13 years of experience, I’ve worked with 20+ international clients across the US, UK, Canada, and Australia.

Over the years, I’ve learned that every interaction I handle reflects the company I represent. That’s why I always give my best, whether I’m speaking with guests, managing teams, or streamlining operations, because I know I’m representing not just myself, but my client’s brand and reputation.

Beyond client work, I’m also the Founder of the Bukidnon VA Community, where I mentor and guide aspiring Virtual Assistants through boot camps, workshops, and events.

SKILLS

• Organizational & Time Management

• Strong Communication

• Teamwork & Independent Work

• Detail-Oriented

• Tech Savvy & Fast Learner

• Customer Service Expertise

• Problem-Solving

• Task & Schedule Coordination

• Social Media & Content Management

• Reliable & Multi-Tasker

• Adaptable to New Environments

• Proactive

PROFESSIONAL EXPERIENCE

Nationwide Cleaning Agency | 2013 - 2018
General Manager

• Managed client communications and scheduling, ensuring seamless appointment coordination and prompt service.

• Conducted interviews and onboarded qualified cleaning staff to uphold high service standards.

• Handled administrative tasks, including contract preparation, email responses, and payment follow-ups, ensuring smooth operations.

• Developed and distributed marketing materials, enhancing client engagement and promoting agency services.

Ritas Ice | 2021 - 2024
Customer Service Representative

• Provided exceptional customer service by answering phone calls to process orders and address store inquiries, ensuring a positive customer experience and efficient handling of requests.

Avanti Enterprise LTD | 2021 - 2025
Customer Service Representative

• Handled booking inquiries and reservations, ensuring prompt and accurate responses to guest needs.

• Coordinated check-ins and check-outs, delivering a smooth and enjoyable guest experience.

• Managed property maintenance and cleanliness, working with staff to uphold high standards.

• Addressed guest feedback and reviews to maintain a positive reputation and resolve issues swiftly.

• Processed payments and managed financial transactions, including refunds and resolving discrepancies.

• Updated property listings with accurate details, pricing, and availability.

Y GEE Trading | 2023 - 2025
Operations Manager

• Uploaded invoices, bills, and credit card transactions into QuickBooks, ensuring accurate financial record-keeping and timely expense tracking for the construction business.

• Called suppliers for deliveries and availability of the products.

• Called airlines to cancel flights, book, or upgrade.

• Managed emails and prioritized important messages.

• Managed the calendar and schedule of the deliveries and invoices to be sent to the clients.

Slaymaker Marketing Agency | 2025
Project Manager

• Managed daily tasks and team coordination to keep projects on track.

• Communicated with clients and ensured smooth updates and deliverables.

• Helped organize workflows using tools like Asana, Trello, and Slack.

• Supported in building funnels, campaigns, and social media strategies.

• Shared ideas to improve processes and client results.

Parkville Supermarket | 2025
Customer Service Representative

• Answered phone calls to process orders, ensuring a positive customer experience and efficient handling of requests.

• Input invoices to their POS system.

TOOLS I AM GOOD AT

I CAN BE YOUR:

• Operations Manager

• Social Media Manager

• Content Creator

• Project Manager

• Customer Service Representative

• General VA

• Executive/Admin Assistant

CRM / Project Management Tools:

• Asana

• Trello

• Monday.com

• GHL (Basic for now)

Social Media Management:

• Facebook

• LinkedIn

• YouTube

Communication:

• WhatsApp

• Slack

• Intellisms

• Skype

• Messenger

• Gmail

• Outlook

• Microsoft Teams

Other Apps:

• QuickBooks

• Smoobu

• Airbnb

• Booking.com

• RingCentral

• Canva

• CapCut

• Google Workspace

• Zoom

• Google Meet

• Hospitable

• VRBO

• Turno

• Pricelabs

• Touchstay

• WordPress