I have over 8 years of experience in the BPO industry, specializing in customer service, technical support, and back-office operations. Throughout my career, I’ve worked with international clients across various industries, including telecommunications, healthcare, and e-commerce.

I’m skilled in handling customer concerns via phone, chat, and email, with a strong focus on empathy, efficiency, and problem-solving. I’m also experienced in using CRM tools, ticketing systems, and knowledge bases to deliver excellent support.

My goal is to continue providing high-quality service in a remote setting while growing my skills in virtual assistance, client communication, and customer success. I am a fast learner, adaptable, and committed to delivering results that exceed client expectations.

Virtual Assistant

Skills

• Customer Service Excellence

• Problem-Solving & Critical Thinking

• Time Management & Multitasking

• Tech-Savvy & Quick Learner

• Technical and Research Skills

• Attention to Detail & Adaptability

• Persuasion & Negotiation Skills

• Confidentiality & Trustworthiness

• Research & Technical Skills

Languages

• English

• Filipino

Work Summary

• Customer Service Representative – 5+ years (Telco Account)

• Customer Service Representative – 3 years (Dental Insurance)

Professional Experience

Sykes Asia (Foundever) | Customer Service Representative
July 2016 – September 2019 (Healthcare Insurance)

• Verified dental benefits and member eligibility

• Assisted with claims status and explanations

• Handled provider and member inquiries

• Resolved billing and policy concerns

• Maintained accurate call documentation

• Ensured HIPAA compliance at all times

• Maintained 98% accuracy in verifying dental benefits and processing claims

• Awarded Top Agent recognition for consistently exceeding KPIs in customer satisfaction

Timmerman Industries | Junior Accountant

Teleperformance | Customer Service Representative
December 2019 – August 2025 (Telco Account)

• Processed orders and tracked deliveries

• Handled customer inquiries via phone and email

• Resolved billing and payment issues

• Assisted with mobile and internet troubleshooting

• Processed plan upgrades and account changes

• Managed service activations and disconnections

• Handled escalations and technical concerns

• Handled 40+ calls daily, achieving 95%+ accuracy in billing, payments, and service changes

• Consistently exceeded performance metrics, earning multiple Top Performer awards

Education

• Bachelor of Science in Business Administration – Major in Financial Management
  Saint Columban College, Pagadian, Province of Zamboanga Del Sur, Philippines
  2012 – 2016

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