I’m a dedicated and detail-oriented professional with solid experience in quality assurance and client interaction. In addition to my role as a Quality Analyst in my previous company, I also handled live calls, chats, and email support demonstrating my adaptability and hands-on understanding of frontline operations.

 

Detail-oriented professional with 6 months of experience in Data Entry and 3 years of experience as a Quality Analyst, specializing in customer service across chat, calls, and emails.

• Skilled in identifying customer needs, resolving issues efficiently, and ensuring high service quality.

• Recognized by peers for strong communication and analytical abilities.

• Passionate about continuous learning and improvement, seeking to leverage my expertise in quality assurance and customer relations to contribute to your company’s success.

CONTACT

• Phone: +63 909-404-6000

• Email: jprincess.elsa@gmail.com

• Address: Lot 1 Blk 13, Capitol Valley Subd. Brgy. Dao District, Tagbilaran City, Bohol, Phil.

REFERENCE

• Shanamee Escabarte – Quality Supervisor, TechMahendra

  • Phone: +63 999 436 1522

  • Email: shanaescabarte@gmail.com

• Christine Jay Ancog – Team Leader, TaskUs

  • Phone: +63 936 959 7266

  • Email: ancogchristinejay@gmail.com

SKILLS

• Computer Literate

• Good Communication Skills

• Knowledgeable on Google Tools: Google Sheets, Slides, Word, etc.

• Can easily adapt and adjust to the working environment

• Willing to do such a task and be a hardworking individual

• Customer Service

• Zendesk

• Medallia

• Salesforce

• TalkDesk

• Canva Design

EXPERIENCE

• Lizardbear Tasking Inc. (PEZA)

  • Customer Service Representative | Data Entry

  • April 2019 – March 2020

• Lizardbear Tasking Inc. (PEZA)

  • Customer Service Representative | Outbound Calling | Quality Analyst

  • June 2021 – January 2022

  • February 2022 – March 2025

• CPA, CIP. North Reclamation Area, Cebu City

  • Secretary | Security Division

TRAINING

• On-the-Job Trainee | Ground Attendant

  • JinAir, Mactan Cebu International Airport, Lapu-Lapu City, Cebu

  • Nov. 20, 2018 – Feb. 14, 2019

EDUCATION

• Bachelor of Science in Tourism Management (2015–2019)

  • Holy Name University

• Secondary | High School Department (2010–2015)

  • Holy Name University

• Primary | (2003–2010)

  • Magsaysay Elementary School

LANGUAGE

• English

• Tagalog