As a cold caller, my primary goal is to connect with high-level executives such as CEOs, CTOs, and other decision-makers. I initiate conversations over the phone and introduce our medical device development and manufacturing services to relevant companies.

The objective is to build rapport, identify potential needs or interest, and ultimately secure a meeting where they can explore how our solutions can address their challenges. This role requires strong communication skills, a professional approach, and the ability to tailor conversations to the specific needs of each prospect.

It’s all about piquing their interest and creating an opportunity for a deeper discussion, which is key to driving business growth. As a Lead Generation and Outreach Specialist, I leverage platforms like Facebook and LinkedIn to manually search for and connect with target audiences such as real estate owners, agents, and business owners. After identifying potential prospects, I engage with them using strategic outreach techniques to offer services they might need.

This requires creating compelling messages, building trust, and maintaining a professional tone to foster relationships that may lead to partnerships or business opportunities. The work is meticulous but rewarding as each successful connection contributes to growth. As a Customer Service Representative, I provide critical support to healthcare providers by offering accurate and detailed information regarding patient eligibility, benefits, pre-authorization requirements, and claim statuses.

Through phone calls and chats, I ensure providers have the necessary information to process claims efficiently and assist patients effectively. Additionally, I liaise with Third Party Administrators to confirm employer group benefits and verify claim statuses, ensuring clarity and accuracy.

Occasionally, I also engage with the Authorization department to confirm pre-authorization details. My role requires attention to detail, empathy, and strong problem-solving skills, as I aim to deliver a seamless service experience while addressing provider inquiries and concerns comprehensively.

EXPERIENCE

Outbound Sales Representative
Kapascend Inc.
Account: Insurance Quotation Campaign
Aug. 2017 – Nov. 2018

Customer Service Representative
Teleperformance (TelePhilippines Inc.)
Accounts: Hotel Reservation & Food Delivery
2018 – 2018

Customer Service Representative
Carelon Global Solutions
Account: Healthcare
Sept. 2021 – June 2025

Cold Caller
Rezoloot
Feb. 2025 – June 2025

Lead Generation & Outreach Specialist
Lucid Achievement
April 2025 – June 2025

HIGHLIGHTED SKILLS

• Flexible and Adaptable.

• Able to work independently and as a part of a team.

• Efficient and fast learner to new challenges.

• Troubleshooting.

• Service and Support.

• Contact Center Services.

EDUCATION

• Center for International Industries Competence Corp.
  2018 – 2018

• NC Apostol Institute of Technology
  Bookkeeping & MS Applications
  2020 – 2020

• AMA Computer College
  Bachelor of Science in Information Technology
  2012 – 2012

• Rizal Training & Development Institute
  Events Management
  2024

• Central Rizal Institute of Technology Inc.
  Bread and Pastry Production
  2023