Hi, I’m Marissa! A reliable and resourceful Filipina Virtual Assistant with freelancing experience since 2015.

I’ve supported startups, coaching businesses, and service-based teams. I specialize in making operations run smoothly behind the scenes. From email and calendar management to SOP creation, social media content, and client communications.

I’ve worked with founders and fast-paced teams across various industries, handling everything from inbox zero to designing email campaigns in ConvertKit and Kajabi, publishing blog content on WordPress, and managing tasks in tools like Trello, Notion, and Slack. I thrive in organized chaos, love clear processes, and genuinely enjoy being the go-to support system that keeps things on track.

Let’s simplify your day so you can focus on what you do best.




 

Profile Summary

• Detail-oriented, tech-savvy, and highly organized Virtual Assistant with freelancing experience since 2015, supporting fast-paced businesses in coaching, consulting, and customer service.

• Skilled in managing operations, email communications, scheduling, SOP creation, social media, and CRM tools.

• Known for a strong work ethic, quick adaptability, and a friendly, proactive approach.

Skills

• Administrative Support & Email Management

• Calendar & Schedule Coordination

• Social Media Management & Content Creation

• Email Campaigns & Marketing Automation

• Blog & Website Publishing (WordPress)

• Client Communication & Customer Support

• SOP Creation & Documentation

• Basic CRM Management & Reporting

Tools & Platforms

Core Productivity Tools:

• Google Workspace, Microsoft Office 365/Suite, Slack, Zoom, WordPress, Canva, Calendly, Grammarly, DocuSign

CRM & Email Marketing:

• Salesforce, HubSpot, Kajabi, ConvertKit, Mailchimp, MailerLite, Hunter

Project Management & Time Tracking:

• Notion, Trello, Asana, Airtable, Monday.com, Time Doctor, Hubstaff

Design & Content:

• Canva, CapCut, Loom, Vimeo, Dropbox, Google Drive

Social Media & Ads:

• Facebook, Instagram, TikTok, Threads, Meta Business Suite, Meta Ads, Facebook Ads Manager, Google Ads

Website & Business Tools:

• WordPress, Google Business Profile, LastPass, Google Earth, Skype, Discord, Reddit

Professional Experience

Thrive Together Support Services – Administrative Assistant
Oct 2023 – Mar 2024 | Remote

• Maintained calendars and scheduled appointments for internal and external meetings.

• Assisted with travel arrangements and supported team with day-to-day admin tasks.

• Handled general communication and organizational support across departments.

• Utilized Microsoft Office Suite for document creation, scheduling, and data entry.

• Recognized for strong multitasking, time management, and attention to detail.

Upper Cervical Care – Virtual Assistant (Lead Follow-Up)
Nov 2023 – Mar 2024 | Remote

• Monitored incoming leads/messages from uppercervicalcare.com and ensured timely doctor responses.

• Reached out to doctors via Facebook Messenger and phone to prompt lead follow-up.

• Explained lead options for free vs. upgraded members; maintained excellent service standards.

• Sent weekly reports summarizing doctor activity and engagement.

• Worked with a designer on personalized monthly newsletters and distributed via MailerLite.

• Scheduled weekly marketing emails and began building a targeted chiropractor email list.

Tantric Academy – Virtual Assistant
Dec 2020 – Aug 2023 | Remote

• Created and maintained SOPs across departments to ensure operational consistency.

• Managed email communications, including setting up weekly/monthly broadcasts.

• Handled incoming inquiries and closed sales for prospective clients.

• Coordinated with IT for website bugs and updates.

• Managed social media accounts and created visual content via Canva.

• Updated blogs and pages on WordPress.

ZINE.co – Virtual Assistant
Feb 2019 – Sep 2023 | Remote

• Responded to client inquiries and closed sales via email, chat, and calls.

• Handled tickets and led communication with potential brand partners.

• Managed influencer sign-ups and CRM tagging.

• Reported and followed up on platform issues with the IT team.

Cyberbacker – Cyber Recruiter & Headbacker
Jun 2019 – Nov 2020 | Remote

• Scheduled and managed outbound calls for recruitment appointments.

• Sent out campaign emails for events (Career Nights, Cram Sessions).

• Trained and coached newly hired Cyber Recruiters.

• Reported weekly performance metrics directly to the CEO.

• Coordinated with IT for platform-related concerns.

EverClean – Team Manager (Rehired)
Feb 2019 – Jul 2019 | Remote

• Managed both CS and Field Teams; handled escalations from customers.

• Sent email broadcasts for promotions and updates.

• Conducted weekly KPI meetings; presented monthly reports to the CEO.

Balsam Hill – Quality Assurance Specialist (Seasonal)
Sep 2018 – Feb 2019 | Remote

• Audited customer service chat histories and ensured quality control.

• Managed escalated product/order inquiries and site bug reports.

Customer Service Roles (2015–2018)
EverClean | Balsam Hill | Wristband.com – Customer Service Representative

• Handled inquiries and escalations via email and chat.

• Supported order processing, sales, and client issue resolution.

Education

• Bachelor of Science in Tourism – PATTS College of Aeronautics (2008)

Availability

• Time zone: GMT+8 (Philippines)

• Work hours: Flexible with availability for US/Europe hours