I am a reliable and detail-oriented Virtual Assistant with 7 years of combined experience in office administration and remote support. My background includes 4 years in accounting as a Credit and Collection Staff and 3 years as a Virtual Assistant specializing in tech support, email management, and project coordination.

I help businesses stay organized by handling administrative tasks, managing inboxes, coordinating schedules, and providing customer support. I am also experienced in working with teams and project managers to ensure smooth workflows and timely task completion.

Known for being proactive and resourceful, I focus on delivering accurate, efficient, and high-quality support so clients can concentrate on growing their business. Whether it’s managing day-to-day operations or handling technical support needs, I am committed to providing reliable assistance tailored to your goals.

WORK EXPERIENCE

PROJECT MANAGER
Jezweb | Remote
December 2021 – Present

• Coordinated Project Teams: Managed cross-functional teams, assigned tasks, and monitored progress to ensure everyone was aligned and working towards common goals.

• Liaised with Clients: Communicated directly with clients to clarify their needs, ensure expectations were met, and manage any changes or concerns throughout the project lifecycle.

EMAIL SUPPORT
Jezweb | Remote
December 2021 – Present

• Handled Customer Inquiries: Regularly managed incoming customer emails, addressing inquiries regarding the website's issues.

• Updated Customer Records: Consistently updated customer information and tracked the status of ongoing issues within our CRM or helpdesk system.

• Followed Up with Customers: Sent follow-up emails to ensure issues were resolved to the customer's satisfaction and proactively offered further assistance if needed.

• Monitored Service Quality: Ensured that all email responses adhered to company standards for professionalism, tone, and quality.

• Managed Multiple Inquiries: Efficiently managed and prioritized multiple email conversations at once, delivering timely and high-quality support.

CREDIT AND COLLECTION SPECIALIST
KAPS Auto Parts | Office-Based
February 2017 – January 2021

• Managed and maintained accurate records of accounts receivable. Oversaw the accurate posting of payments and adjustments in the accounting system. Ensured all customer transactions were updated and reconciled regularly.

• Reviewed and processed credit applications for new customers. Conducted thorough evaluations of credit applications, including checking references and credit history. Verified submitted documents to ensure compliance with company credit policies.

• Ensured timely collection of outstanding payments through follow-ups and reminders. Communicated regularly with clients via phone, email, and written correspondence to secure payments. Sent invoices and payment reminders within scheduled timelines.

• Monitored ageing accounts and prepared reports for management review. Generated ageing reports to track overdue accounts and trends in receivables. Presented collection updates and risks to management during periodic meetings.

• Coordinated with sales and customer service teams to address account-related concerns. Collaborated with internal teams to resolve issues impacting collections, such as pricing errors or delivery delays.

SKILLS

• Email Support

• Social Media Management

• Tech Savvy

• Project Management

• Customer Service

• Time Management

• Team Player

• Confidentiality

EDUCATION

• Associate in Computer Technology

• Awarded as Best in Thesis

• Pamantasan ng Lungsod ng Muntinlupa

• June 2014 – June 2016

TRAININGS AND CERTIFICATIONS

• Virtual Work Ph | July 2022

  • Certificate in General Virtual Assistance Course

  • Certificate in Basic WordPress Course

  • Certificate in Social Media Management Course

  • Certificate in Executive Virtual Assistant Course